UBS Investment Bank  

Primary Headline

Secondary Headline

eHelp is available 24 hours a day, 7 days a week. Wherever you are in the world, we try to resolve all urgent issues in 15 minutes or less.

If you have a question or request about any of UBS’s on-line systems - or would like to provide feedback - please email our eHelp Service Desk at eHelp@ubs.com. If your enquiry is urgent, the eHelp Service Desk can be contacted via our toll-free service numbers, which can be accessed by registering your location in the field below.

Please select your country

Frequently Asked Questions

Account Access

My Account is locked
Please contact eHelp and request a 'Password reset' or use our 'Password Self Service' utility, to be found at
https://selfservice.ibb.ubs.com/idm/user/ubs/ubs_selfServiceWelcome.jsp
My Client Interchange Password is not working
Please contact eHelp and they will be able to reset your password.
I have received Error 250 from Client Interchange
Please contact eHelp and they will be able to issue you with a new certificate. You will then be able to login with your existing username and password.
I have received Error 401 from Client Interchange
Please login again, using your original password.
I am not able to change my UBS Client Portal password

Please ensure that you enter a 'secure' password, which must be a minimum of 8 characters long and include at least 3 of the following 4 items:

  • 1 uppercase letter
  • 1 lowercase letter
  • 1 numeric
  • 1 special character

More information may be found within our Security Guidelines, available from https://clientlogin.ibb.ubs.com/AuthSSO/html/securityguidelines.html

What browsers are supported?
The minimum browser required to login with your email address is IE8.
Do I login with my email address or 8 character username?
Only attempt to login with your email address if you have been sent an email informing you to do so.
I am being prompted to enter the last 3 digits of my mobile phone number, however I do not have my mobile phone with me, how can I login?
Please call eHelp to obtain an activation code.
I have not received a text message containing the activation code.
Please call eHelp who will check the registered mobile phone number and provide you with a code if necessary.
I entered the last 3 digits of my mobile phone number but the message "Unable to send SMS" is displayed.
Please call eHelp to obtain an activation code.
I have not registered my mobile phone number, but I am being prompted for the last 3 digits.
Please call eHelp to obtain an activation code.
When is my UBS Sales contact required for access related issues?
If the eHelp desk cannot verify the identity of a client, UBS Sales must approve any account activation or password resets.
What are the criteria for choosing a password secure enough to be accepted by the system?
The password must be at least 8 characters long, must contain at least one uppercase & lowercase letter, must contain at least one digit – a special character is not mandatory.
What happens if I attempt to login too many times with the wrong password?
Your account will be locked for 15 minutes. Please try again after that time with the correct password or alternatively reset it by clicking here

General Enquiries

Where do I create an Equities content or analyst search and alert?
  1. Log into the UBS Client Portal;
  2. Once you are logged on, click on 'Equities' from the main navigational header at the top of the screen;
  3. From 'Equities' main page, find the 'Site Tools' column on the right-hand side of the main page;
  4. Click on 'Research Interest Management'
I can't log into UBS through the BondHub page?
Once configured for BondHub access to UBS, you are required to log into UBS with your BondHub username/password.
Where do I create a Fixed Income content or analyst search and alert?
  1. Log onto the UBS Client Portal;
  2. Once you are logged on, click on 'Fixed Income' from the main navigational header at the top of the screen;
  3. Under 'Fixed Income' in the navigational header, click on 'Research & Strategy';
  4. Find the 'Site Tools' column on the right-hand side of the main page;
  5. Under 'Alerts', select 'Create new'
Where can I access Foreign Exchange Bottomline or FX Buzz?
  1. Log onto the UBS Client Portal;
  2. From the main 'Foreign Exchange' page, click on the 'Launch FX Bottomline' link at the top right column of the page.
Where do I enable Foreign Exchange content to be sent to my mobile phone, PDA, or email?
  1. Log into the UBS Client Portal;
  2. Once you are logged on, click on 'Foreign Exchange' from the main navigational header at the top of the screen.
  3. From the Foreign Exchange main page, find the 'Subscriptions And Alerts' area on the right-hand side of the page;
  4. Click on 'SMS & Email'
Why can't I enter a password at the login screen?

You have at one time selected the 'Remember Me' functionality which stores your password on your computer.

Please note, if you have reset your password recently there be an old password stored.

Select the 'Remove user' link to remove the stored password and allow you to enter a password.

Where do I register for an upcoming conference?
From http://www.ibb.ubs.com, click on the 'Conferences' link within the 'About us' section at the bottom of the page.
Where can I look for professional opportunities within UBS?
From http://www.ibb.ubs.com/, click on the 'Careers' link at the top of the page.
Where can I view my personal investment account information?
For US clients, please visit http://www.ubs.com and under the 'Client Login' column, click on 'USA Client Account Login' or contact the Online Services Support Desk at 1.888.279.3343.
Where can I view my corporate stock plans info?
For US clients, please visit,
http://www.ubs.com/onesource/<your company's stock ticker>

(For example, http://www.ubs.com/onesource/ubs) or contact the Online Services Support Desk at 1.888.279.3343.